It is possible to travel in Germany without speaking a word of German, but just a few phrases go a long way in making friends, inviting service with a smile, and ensuring a rich and rewarding travel experience – you could discover a hidden Berlin bar, fi nd the best new fashion boutiques, or be able to buy lastminute tickets to the opera.
|Publisher||Lonely Planet Publications Ltd|
|Series||Lonely Planet Phrasebooks|
|Pages||96 pages, 96pp color, 0 maps|
|Dimensions||93mm × 140mm|
|Item weight||0.05 Kg|
All items that are in stock will show a delivery timescale of 1-3 working days. If your order consists solely of these items, then dispatch is within 1 working day of purchase with the exception of framed and customised items which may take up to 14 days.
If your order is a non-stock item, the delivery timescale on that item will show as 3-10 working days on the product details. In these instances, dispatch is usually 3-7 working days with delivery in 5-10 working days. If your item is delayed for any reason, we will update your order to provide an explanation of the delay, although it is not always possible to say how long the delay will be. The item will be kept on order for up to three months and supplied to you when it becomes available. After 3 months, we will cancel the order or the remainder of the order unless you ask us to keep it on back order for longer. Incomplete orders will be held until the remaining items come into stock, unless we anticipate a long delay. At our discretion, incomplete orders may be sent out as partial shipments if we anticipate that an item may take some time coming in to stock.
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly the Distance Selling Regulations) provide consumers with the right to a 'cooling-off' period to allow you to change your mind. Under these regulations, you have the right to cancel your order, without explanation, within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund within a further 14 days (28 days in total). The Distance Selling Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer'. This means there is no 'cooling-off' period and the order cannot be cancelled once processed.
See full details of our Returns Information here
Cancellations - personalised/bespoke items
Where an order is placed for an item which is to be personalised or is bespoke, cancellation is not possible once production has started and these are expressly excluded from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (formerly the Distance Selling Regulations).
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