MAPS WORLDWIDE LTD
15 Evans Business Centre Hampton Park Road MELKSHAM
Wiltshire
SN12 6LH
United Kingdom

Tel: +44 (0)1225 707 004

www.mapsworldwide.com

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Welcome to Maps Worldwide

Maps Worldwide specialises in supplying maps, atlases, travel guides, satellite images, nautical charts and globes for the national and international traveller. Whether or not you have experienced the difficulty of obtaining a map or guide before you go on holiday, a business trip or abroad, this is the site for you. With more than 35,000 products available on-line, you can now easily obtain those maps and guides and have them delivered directly to your door before you go.

This Internet Catalogue should be easy to use. We hope that you will enjoy using it and exploring the selection of items available. If we do not have the product that you are looking for then please e-mail us with the title, ISBN number or country of interest and we will do our best to try and obtain the product for you. Whilst we have 35,000 plus products on our site we can get most items in print.

If you have any comments or special requirements please e-mail us at: customers@mapsworldwide.co.uk

Frequently Asked Questions

Payment Policy: Unlike many companies, we only collect payment for goods when they are sent out and not before.

    Understanding How and Why We Use Cookies.

    What are cookies? A cookie is a small text file that is stored on your computer or mobile device when you visit a website. These cookies let you move around our website and enables you to use all the functions.

    Cookies we use. On our website, cookies exist solely to facilitate communications and it is “strictly necessary” to use a cookie to allow the site to work. Without it we cannot provide you with the service that you the user has requested by visiting the site. We do not store anything other than a “session identifier” that is destroyed when you the user closes your browser.

    We do not collect personal data about you using cookies outside of this purpose. We do not use cookies for anything else at all on the website.

    Consent. By using our website, you are consenting to our use of cookies. You can change your cookie settings in your browser at any time.

    Changing your cookie settings. It is recommended that you do not change your cookie settings, as it may affect your browsing performance of our website and you may then be unable to place an order. Cookie settings can be changed through your browser. Details may be found on your browser.

    What are your delivery charges?

Standard Delivery. Delivery (postage & packing) is £2.00 per order plus an amount per item as follows:
     
    United Kingdom
    Europe Rest of World
    Folded Map
    £0.60
    £1.70
    £1.90
    Wall Maps Under 90 cms
    £3.50
    £6.00
    £12.00
    Wall Maps Over 90 cms / Heavy / Large Items (by courier to be signed for)
    £7.00
    £20.00
    £55.00
    Light Weight Book / Compasses
    £2.50
    £3.00
    £5.00
    Medium Weight Book
    £3.00
    £5.00
    £6.00
    Heavy Books & Large Atlases
    £4.50
    £12.50
    £13.50
    A3 Atlas
    £4.00
    £8.00
    £15.00
    CD ROM
    £2.00
    £2.50
    £2.50
    Jigsaws
    £3.00
    £6.00
    £7.00
    Globes (by courier to be signed for)
    £7.00
    £80.00
    £80.00
    Mini Globes
    £2.00
    £4.00
    £5.00
    Small Inflatable Globes
    £1.20
    £3.20
    £4.50
    Large Inflatable Globes
    £3.00
    £5.50
    £6.00
    Miscellaneous
    £1.00
    £3.00
    £4.00

To check how much the delivery for your current order will you will need to proceed to the checkout. The maximum order charge within the U.K. is £9.00 per order regardless of how many items you order on one order. All charges are in pounds sterling.

All orders in the UK are sent by Royal Mail First Class Mail or by UPS courier. Deliveries by courier will have to be signed for upon delivery. To Europe and the rest of the world, they are sent either by Royal Mail to the country of destination and then by the fastest local mail service or for larger orders, by UPS to the country of destination and then by the local courier.

Wall maps are increasingly being sent by courier as Royal Mail will not accept tubes over 90 cm.

Next Day Courier (UK Mainland only) charges for delivery are dependent on weight, please phone for a quote.

How long will it take for my order to arrive?

    USA Postal Delays

USA - Start date: 18th November 2010 - End date: Ongoing

The United States Department of Homeland Security is continuing to require increased security measures for items carried on passenger airlines. As a result, some mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft must now travel by other means, including ships and cargo planes.

Most items, including personal letters and cards, magazines, CDs, DVDs and lightweight packets, will be delivered in the US within a few days of posting. However, there are delays of about two weeks for some heavier packets. These delays are currently affecting stamped items, franked items, and items posted under contract, which includes Maps Worldwide deliveries.

All carriers apologise for these unavoidable delays. They have implemented a number of contingency plans to ensure as much of our customers’ mail reaches the US as quickly as possible and are continuing to work to minimise disruption to our customers, whilst ensuring we comply fully with the US directives and regulations.

*For more information can be found here: International Incident Bulletin for Royal Mail

    Normal Delivery Times

All complete orders of items that are in stock are normally dispatched within 1 to 2 working days with exception of framed and customised items which may take up to 14 days. If your order is a non-stocked item and is delayed for any reason, we will endeavour to place an explanation of the delay on your order tracking, although it is not always possible to say how long the delay will be. The title will be kept on order for up to three months and supplied to you when it becomes available. After 3 months, we will cancel the order or the remainder of the order unless you ask us to keep it on backorder for longer. Incomplete orders will be held until the remaining items come into stock, unless we anticipate a long delay. At our discretion, incomplete orders may be sent out if we anticipate that an item may take some time coming in to stock. You are free to cancel your order or part of your order online at any time. No monies will be debited from your account until we are able to send out your order. The status of your order may be viewed under "view order history" from the front page of the website. The terms used here such as "ready to ship" means that it will generally be sent in the post on the next working day. "Fully sourced" refers to an item that is temporarily out of stock but is on order for you.

The time taken for delivery will vary depending on where you are in the world. Orders, other than for the UK, are sent by Royal Mail Airmail to the country of destination and then by local post, or by UPS to the country of destination and then by local courier. The NORMAL delivery times from dispatch of orders to delivery to your address are given in the table below. But this can vary in other countries for a number of reasons beyond our control. If you require an order urgently, please phone us to make us aware & also so that we can inform you of the status of your order.

     
    United Kingdom
    European Union Rest of the World
    Normal delivery time from despatch of order
    1-3 working days
    3-10 working days
    5-15 working days

    To check the status of your order, please log in using your e-mail address and password, click OK and choose order history. We will make sure that this reflects the current status of your order. "In Progress" means that we have received your order, but have not yet allocated stock to your order. If an item remains "In Progress" after 48 hours of ordering, then we will be waiting for new stock to come in, this will generally vary from a couple of days to 3 weeks. The date shipped will be given in the notes.

Do you offer an express delivery service?

Yes. We provide a Next Day Courier service for the UK mainland at a fixed price of £9.00 per order including packaging, provided the item is in stock. Please telephone, to check if the item is in stock beforehand. We can also provide a World Wide Courier service, their prices vary from £25.00 upwards according to location. If you require a courier service world wide (other than the UK mainland), please e-mail or phone us for a quote.

Can I order maps or books that I cannot find in your catalogue?

Yes, please e-mail us with details of the title, ISBN or area of interest and we will endeavor to offer a range of items. In some cases this may take us a few days to find them.

How do I know if a product I have ordered is in stock?

Our Maps Worldwide Internet catalogue generally includes publications that are available and in print. However, from time to time items can go temporarily out of print with the publisher or items can be out of stock awaiting a new edition. When your order is received, we will check the availability of all the products you have requested. If the item is not in stock we will endeavour to place a note in your order tracking detailing the time when we expect to receive it back in stock. If it is urgent, please phone us. It is important that you give us your correct e-mail address & a telephone number, otherwise we may be unable to contact you or update your order tracking.

How do I place an order?

Find the product that you want, and press the " Buy Now" button. This will transfer details of your order to your shopping basket. When you have completed all your purchases click on " Checkout Now" button. Then work your way through the various registration screens, selecting shipping and payment methods. Once all this is complete, press the "place order" button and the order will be placed. Please print a copy of that page as a receipt although you will receive a confirmation e-mail message from Maps Worldwide confirming full details of your order. Should you not receive this, it may be that any spam software that you may be using has removed your confirmation email to the spam box. In which case you always look at "view order history" to see if your order is there. If not, you may need to place the order again.

You will be given a unique Order ID that will allow you to track the status of your order on-line. However, we can generally track your order by surname, if you should contact us by phone. ( WARNING: Please only book mark to your favourites the front page of the website if you wish to order on another occasion. Please do not bookmark to your favourites the order page. The order ID is unique to each order).

If you are an AOL, HOTMAIL or similar ISP user you should add the following email addresses to your address book: customers@mapsworldwide.co.uk and orders@mapsworldwide.co.uk. This will ensure you successfully receive emails from Maps Worldwide, such as order confirmations, forgotten password requests, etc. This is because email software often includes 'adaptive spam filters', which are designed to reduce the amount of spam email you receive.

Order Payment

We are able to accept payment by credit or debit cards online by secure line or by fax, as well as by PayPal and Google Wallet in addition to a cheque drawn on a UK bank account. Orders will not be sent out until credit has been cleared. Please make sure you enter your details correctly otherwise this causes a delay until we have your correct details. Please note: we do not collect payment for orders when you place your order, ONLY when we send the order out. Therefore, if we only send out part of the order, we only charge you for the part of the order that is being sent which will include the £2.00 per order plus the postage charge for the items being sent. There is a small fee for the use of all payment options due to the increasing bank charges that we as an online retailer are charged. Customers paying by cheque will be charged £1.50 per order. All credit cards will be charged a percentage as follows: Visa Credit and Mastercard will be charged 2.33% per order, American Express 3.0% per order and JCB 3.0% per order. PayPal will be charged at 3.4% per order (as charged to us by PayPal). Orders via Google Wallet will be charged at 5% as charged to us by Google Wallet. Visa, Visa Debit and Maestro cards will be charged 40 pence per order. The amount charged per order will appear on your order as an itemised charge.

We can accept the following cards:

American Express, Connect, Delta, Eurocard, JCB, Maestro, MasterCard and Visa.

If you want to pay by cheque, then you will need to send us a copy of your e-mail or printed order acknowledgment with the cheque to us before we can accept your order.

You need only send us your credit or debit card details once you get to the checkout. You can enter your valid credit card number and expiry date by one of two options. Despite all our security measures some people are still unhappy to enter credit card details on the internet. If this is the case, please select the "fax" option in the payment method and fax the order to us with your credit card details or alternatively phone us with the card details.

What happens if a price changes?

Publishers can unfortunately raise their prices unexpectedly. However, as part of our commitment to good customer service, we will waive any price increase under £3.00. We will of course contact you for your instructions if any price increase is over £3.00.

Are all items of an order sent out together?

We send all items out from stock or as and when we receive them from our suppliers to save you waiting for items that might not be readily available. Whether they are dispatched together or separately, does not affect the delivery charges you pay.

What happens if I am unhappy with my purchase?

    Maps Worldwide Ltd aims to provide our customers with a first class service, which is to their complete satisfaction. If you are not completely satisfied with your purchase, for whatever reason, then just return it to us in its original undamaged condition and packaging within 7 working days. However, we cannot accept returned Multimedia or CD-ROM items once the packaging has been opened, or Customised items such as wall maps, mapping systems & jigsaws. We will otherwise accept any returned item with no questions asked, for a full refund to customers within the UK.

    To return any item, please re-package the items securely in its original packaging with a copy of the invoice. Items are to be returned at the customers expense. We recommend that you use a courier or insured Royal Mail Special Delivery service for all returns.

    Please address returned items to:

    Maps Worldwide
    15 Evans Business Centre
    Hampton Park West
    MELKSHAM
    SN12 6LH
    United Kingdom

    All refunds will be via your credit or debit card account.

    What happens if my goods are damaged in transit?

If the items that you ordered are faulty or have been damaged in transit, please e-mail customers@mapsworldwide.co.uk. quoting 'damaged maps/books' in the subject header. If an item is to be returned because it is faulty and it was delivered by Royal Mail, Please use our FREEPOST address (if within the UK only) to return items to us:

Maps Worldwide
FREEPOST (SCE9991)
15 Evans Business Centre
Hampton Park West
MELKSHAM
SN12 6GZ
United Kingdom

For all items delivered by courier, we will have to arrange a collection with the courier for your item to be returned.

All refunds will be via your credit or debit card account.

    What if my order doesn't arrive?

    If your order fails to arrive, please check the Order Status first under view order history. If it is obvious that it has been sent, but has taken longer to arrive than you think it should have done, please e-mail us on customers@mapsworldwide.co.uk. Please include your name as well as Order ID. We will then endeavor to trace its whereabouts as quickly as possible.

How to Contact Maps Worldwide

Phone: 01225 707004

Overseas Customers Phone: +44 1225 707 004

E-mail: customers@mapsworldwide.co.uk

Maps Worldwide LTD
15 Evans Business Centre
Hampton Park West
MELKSHAM
SN12 6LH

United Kingdom

We are based in the UK, and our telephone lines are open between 0900 - 1700 hrs local time. VAT: GB 732 489 418. Company Registered in England No.3891672. Registered Office: 65 St. Mary Street, Chippenham, Wiltshire, SN15 3JF